Privacy Notice

Eurocar Ltd. PIPA Data Privacy Notice
 
1.  Introduction
 
This Privacy Notice contains the information which is required under the Bermuda Personal Information Protection Act 2016 (including any guidelines, regulations or amendments made thereto) ("PIPA"). This Privacy Notice explains how Eurocar Ltd. and its affiliated companies and subsidiaries (Eurocar Services Ltd. & Prestige Autos Ltd.) collects, uses, discloses, and protects your personal information, as well as your rights under PIPA. Throughout this Privacy Notice, Eurocar Ltd. may be referred to as "we", "us" or "our". This Privacy Notice may be supplemented by additional privacy statements, terms or notices relevant to applicable services, including Eurocar Ltd. manufacturer brands.
Please read this notice carefully to understand how we handle your personal data. Visit our website at https://www.renault-bm.com/, for this privacy notice
 
 
2.  Collecting Your Information
We may collect personal information from you in the following ways:
 
  • Directly from you: Information you provide to us through phone calls, emails, forms, applications, contracts, or other interactions with our company
  • From Third-Parties: Information provided to us by third party service providers, partners, or public available sources.
 
TYPES OF INFORMATION WE COLLECT:
 
The information we collect about you may include, but not be limited to the following;
 
  • Contact details: such as your name, email, address, and phone number
  • Unique identifiers: such as a copy of your Driver’s License
  • Demographic details: such as your date of birth
  • Insurance details: such as your proffered provider
  • Financial information: specific bank for loan application purposes
  • Vehicle Details: such as License plate numbers
  • Payment information: such as bank account details to process credits or refunds
 
HOW WE USE YOUR PERSONAL INFORMATION:
 
We collect and use your personal information for purposes that include:
 
  • Providing services and products you have requested
  • New Vehicle Quotes, Repair Estimates, etc.
  • Processing payments and transactions
  • Communication with you about vehicle updates, offers, or changes to our services
  • Meeting legal, regulatory, or contractual obligations
  • Conducting internal analysis for business purposes
  • Enhancing user experience and improving our services
 
We rely on the availability of accurate personal information in order to provide services to our customers and operate our business in accordance with relevant regulations.

3.  Sharing your information
 
We may share your personal information with the following categories of recipients where necessary to offer, administer and manage services provided to customers:
 
  • Service Providers: Companies who help us operate our business, such as but not limited to
  • TCD
  • Lending agents (Banks or Credit Union)
  • Insurance service providers,
  • Customer support services
  • Business Partners: When necessary to fulfill joint services or initiatives
  • We reserve the right to transfer personal information about you, or your vehicle, to the manufacturer, to be processed for the purposes of providing services. We shall endeavour to ensure that such transfers comply with PIPA and all applicable data privacy laws and regulations and provide appropriate protection for the rights and freedoms conferred to individuals under such laws
  • Legal Authorities: Where required by law or the compliance with legal obligations
  • Others: With your explicit consent or as otherwise authorized by PIPA
 
As an 'organization' (as defined in PIPA), we use your information solely in accordance with the contractual obligations agreed with our service providers and business partners.
 
4.  Retention and Deletion
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. These records are retained for periods that may extend beyond the period for which we provide the services to you. We shall retain your personal information for no longer than is required under PIPA or any other applicable data protection laws. Once the information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
 
The security of your personal information is important to us and we have implemented appropriate security measures to protect the confidentiality, integrity and availability of the personal information we collect about you and ensure that such information is processed in accordance with applicable data privacy laws.
 
Disclaimer: Electronic transmission over the internet or information storage technology cannot be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
 
5. YOUR RIGHTS
Under PIPA, you have the following rights under applicable data privacy laws in respect of any personal information we collect and use about you (understanding that some of these rights may be limited by applicable laws which may require absolute disclosure of your personal information):
 
  • Right to be informed: If we are processing your personal data
  • Right to access: You have the right to access and inspect your personal information or be provided with a permanent copy of the information being held about you.
  • Right to correction: You may request that we correct or update inaccurate personal information
  • Right to deletion: You may request the deletion of your personal data, that is subject to legal and contractual obligations
  • Right to obtain a copy: of the personal data you previously shared with us
  • Right to opt in or opt out: You may object to the processing of your personal information for certain purposes
  • Right to withdrawal of consent: You can withdraw your consent at any time where we rely on your consent for processing
 
If you wish to exercise any of these rights, please contact us at the details provided below:
 
PRIVACY OFFICER
Eurocar Ltd.
P.O. Box DV 37
Devonshire DV BX Telephone – (441) 292-3240
Email - sales@eurocar.bm
 
 
6. CHANGES TO PRIVACY NOTICE
 
This Notice is not contractual and we reserve the right to reasonably amend it from time to time to ensure it continues to accurately reflect the way that we collect and use personal information about you. Any updates or changes to this Privacy Notice will be made available to you.

You should periodically review this Privacy Notice to ensure that you understand how we collect and use your personal information.

This Notice was last updated on January 1, 2025.
 
 
7. COMPLAINTS

PRIVACY COMPLAINTS WE CAN ASSIST
 
We accept written complaints about:
 
  • How we collect or use personal information
  • How, when, and with whom we share personal information
  • The type(s) and/or amount of personal information we collect
  • Any other concern(s) you may have about how we handle personal information and/or its impact(s) on personal privacy
 
Complaints about the privacy of Eurocar Ltd, a corporation, or any entity other than a person are not covered by our privacy complaint procedures.
 
Please keep in mind that requests for access, amendment, or correction are not privacy complaints – filing a complaint does not negate or replace your right to seek judicial relief under the PIPA or other privacy laws for violations of individual privacy rights.
 
Submit a privacy complaint:
 
To submit a complaint, you can write a letter or email that includes:
 
  • Your name
  • A summary of your complaint or a written description of the specific circumstances
  • A summary of other steps taken, if any, to resolve this complaint
  • A preferred method of contact about your complaint – a mailing address, telephone number or email address

Your request will be reviewed, and a response will be sent within 45 days. Send us the letter by email, phone or email.

If you have questions or comments about this notice, you may contact our Data Privacy Officer (DPO), by email at sales@eurocar.bm by phone at 441-292-3240.
 
MAIL
Eurocar Ltd.
P.O. Box DV 37
Devonshire DV BX Telephone – (441) 292-3240
Email - sales@eurocar.bm
 
Evaluation procedure
 
  • We will send you an acknowledgement letter within 5 business days of our receipt of your complaint.
  • We will review and categorize the complaint as: Process and procedural, redress, operational or referral (we will refer it to the Privacy Commissioner’s Office if we’re not the right ones to address the issue)
  • The Privacy Officer will recommend any necessary actions in response to the complaint. We’ll let you know once your complaint is closed and, in general include what, if any, actions we’re taking in response to the complaint

Our goal is to review and close complaints within 20 business days. For complaints that we need more than the normal time to close, we will contact you to give a status update
 
Your request will be reviewed, and a response will be sent within 45 days
 
If you believe we have not complied with PIPA or you are dissatisfied with how we have handled your personal information, you have the right to lodge a complaint with our office or the Office of the Privacy Commissioner for Bermuda.
 
PRIVACY OFFICER
Eurocar Ltd.
P.O. Box DV 37
Devonshire DV BX Telephone – (441) 292-3240
Email - sales@eurocar.bm
 
THIS PRIVACY NOTICE IS PROVIDED IN ACCORDANCE WITH THE BERMUDA PERSONAL INFORMATION PROTECTION ACT (PIPA) AND APPLIES TO ALL PERSONAL INFORMATION
COLLECTED AND PROCESSED BY Eurocar Ltd., Eurocar Service Ltd. and Prestige Autos Ltd.

8.  CONTACT US
If you have any questions, concerns, or requests related to this Privacy Notice or your personal information, please contact:

PRIVACY OFFICER
Eurocar Ltd.
P.O. Box DV 37
Devonshire DV BX Telephone – (441) 292-3240
Email - sales@eurocar.bm